Transdev Airport Services

At Transdev Airport Services, we specialise in delivering innovative and reliable airport mobility solutions that support smooth operations and enhance the overall passenger journey. As a B2B partner for airport authorities, we operate across both landside and airside environments at Heathrow Airport in London, UK.

Our services

Transdev Airport Services provides a broad portfolio of airport and airline support services, designed to enhance efficiency, safety and elevate the passenger experience. Our expertise includes bussing operations, station management, passenger assistance, trolley logistics and fleet maintenance, with services tailored to meet the unique and demanding needs of the aviation sector.

  1. Staff Shuttles : We offer flexible, scheduled and on‑demand staff shuttle solutions that prioritize safety, efficiency and convenience.
  2. Parking Shuttles : Transdev Airport Services designs and manages efficient parking transfer operations, ensuring a smooth and customer‑oriented transition for passengers between parking areas and terminal entrances.
  3. Airside Passenger Transport : With safety and precision at the heart of our operations, we manage the movement of passengers between aircraft and terminals, providing dynamic, secure and professional airside passenger transport services.
  4. Passenger Recovery Services : Delays or unexpected changes can be challenging. Transdev Airport Services specializes in passenger recovery, delivering rapid and supportive solutions to assist travelers during disruptions and ensuring their journey continues with minimal inconvenience.
  5. Baggage Trolley Logistics : Transdev Airport Services manages baggage trolley logistics, ensuring constant availability and strategic placement for easy passenger access.
  6. Airport Asset Management & Maintenance: We oversee the full management and maintenance of airport vehicles and equipment. From routine servicing and repairs to supporting large‑scale asset acquisition and disposal programs, Transdev has the expertise to deliver comprehensive asset management solutions.
  7. Coach Station and Parking Management: We manage station and terminal forecourt areas. From managing stand and bay capacity to providing real‑time passenger information and customer‑facing agents, Transdev Airport Services creates a seamless and welcoming passenger environment, optimizing operations and ensuring smooth and safe flow of both passengers and vehicles in these critical zones.
  8. Customer Service Agents : First impressions matter. Our highly trained customer service agents are available to answer questions, provide directions and offer any necessary assistance, ensuring a friendly and professional experience at every interaction.
1
Million
passengers transferred per month
579
employees
1
million
luggage trolleys positioned